Terry KS SINGAPORE, 6 JULY 2026 – TP, a global leader in digital business services, has announced a partnership with dtcpay, a Singapore-based regulated digital payments provider, to support its customer experience operations as the company continues to expand its stablecoin-enabled payment offerings.
Through the partnership, TP will deliver round-the-clock customer engagement operations, supporting dtcpay’s customers and merchants in English and Mandarin across digital and voice channels. By leveraging its proprietary AI-powered customer experience platform and operational intelligence capabilities, TP aims to enhance productivity, optimise workflows, and deliver faster, more consistent service while maintaining a human touch. This is intended to allow dtcpay to scale its customer operations with confidence, complementing its existing payment and AI-driven technology ecosystem. The collaboration reflects growing demand for trusted customer experience capabilities as digital payment providers expand across markets and customer segments.
As digital payments continue to evolve, customer trust, responsiveness and operational resilience have become critical differentiators in the space. By combining dtcpay’s payment infrastructure with TP’s global customer experience expertise, the partnership is designed to deliver reliable, high-quality experiences for customers and merchants at scale.
Sam Lin, Chief Operating Officer of dtcpay, said the payments landscape across APAC is evolving rapidly, with stablecoins gaining strong momentum as businesses look for faster, more efficient and transparent ways to move value across borders. He noted that as adoption scales, delivering trusted, responsive and high-quality customer experiences becomes increasingly important for building confidence among users and merchants, adding that the partnership with TP allows dtcpay to deliver the customer experience infrastructure that digital payment adoption demands.
Daniel Dua, Head of Business Development for Southeast Asia at TP, said digital payment adoption in APAC is accelerating, with the companies leading the space combining strong technical infrastructure with equally strong customer experience operations. He said dtcpay has built a compelling and regulated payments platform, and that TP is proud to bring the customer experience capabilities and scale to match that ambition.
The partnership underscores both companies’ commitment to supporting the future of digital commerce through scalable operations, customer-centric service delivery and innovation within the payments ecosystem. Looking ahead, both parties view the collaboration as a long-term one, combining regulated digital payment infrastructure with AI-powered, scalable customer engagement solutions. As the partnership evolves, it may expand to include broader regional support capabilities, enhanced multilingual engagement, and operational scaling initiatives, further enabling digital payment adoption across key growth markets in Asia and beyond.