Rules For Safe Online Shopping
Online shopping is a part of all our lives, and many can no longer imagine their daily routine without it. A couple of clicks, and a delivery guy is already bringing pizza or dog food straight to your door, while movie tickets arrive straight into your inbox. This calls for more, not less vigilance: it’s not only online stores and services that are after your money, but scammers forever scheming how to pick your pocket. Today...
How Response Planning can help Protect Your Organisation from Cyberattacks
This year, Malaysia witnessed some of its biggest cyberattacks. This included a ransomware attack on a well-known local budget airline that saw the personal data of some five million people stolen, the theft of personal data of 22.5 million people from a national registry and a payment gateway data breach. According to Cybersecurity Malaysia, there is an estimated 6,002 cybersecurity incidents reported as of September this year. The...
Monkey Business: Top 5 SMB Threats to Watch Out for in 2023
There’s a saying that those who own the information own the world. However, speaking about information security, the whole “world” is not enough – so the cybercriminals’ needs are confined to other people’s data, money, after all, business. Don’t think that attackers are in a constant chase for big fortunes or tabloid scandals: as the statistics show, more than 60% of all small and medium businesses have experienced cyberattacks...
6 Things To Look For In A Messaging App If You’re Concerned About Privacy And Security
Messaging apps have become an indispensable means of communication, socialisation, and collaboration. They have revolutionised the way we interact with our friends and family, allowing users to not only send messages, but also conveniently share photos, videos, and voice notes. This means that we share some of our most personal moments and information via messaging. The local government has also advised Malaysians to be wary of online...
Innovative Tech to Unburden Contact Center Employees in Malaysia
Covid-19 has driven the acceleration of digital transformation, with companies moving business processes towards a smarter and data-driven future. Artificial Intelligence (AI) and Machine Learning (ML) play a big part, allowing organisations to streamline and automate essential functions and improve efficiency. Malaysia’s digital economy is expected to contribute 22.6% of its GDP by 2025; it has prioritized expanding the adoption of...
How to React When You Found Out Your Data is Compromised
As we increase our reliance on online shopping, e-commerce companies and online payment service providers will continue to be a prime target for hackers as they often contain a wealth of customer’s data. The key takeaway from this recent incident is that cybercriminals do not look at auspicious timings before acting – the moment they detect any vulnerabilities in your system, they will take immediate action to exploit it. With a...
How to Choose A Right Payment Gateway
What is a payment gateway? A Payment Gateway is the middle party between your online store and the acquiring bank or acquirer that receives payments from your customers. In other words, once a customer enters their payment details on your website, the payment gateway is responsible for sending payment data securely (using encryption) to the Acquirer to seek payment authorization. Once the payment is authorized, online store will be...
Malaysian Executives Assume Their Company Will Never Be Attacked
In the last two years, the COVID-19 pandemic has served as a major catalyst for businesses to transform digitally, greatly accelerating Malaysia’s digital economy. However, this has also resulted in an increase of targeted cyberattacks and cybercrimes on organisations. Malaysia’s Ministry of Home Affairs revealed in 2021 that more than 20,000 cybercrime cases were reported, totalling losses of RM560 million to the victims. Despite the...
Why Timely Response Is Essential And How To Achieve It
Advanced persistent threats continue to test organizations’ strength by exploiting new vulnerabilities, organizing massive supply chain incidents and targeting specific industries. According to one study, 84% of enterprises globally acknowledge that cyberattacks have become more sophisticated. They worry about vulnerabilities, attack surfaces, threat tactics, malware, mobile device security and the use of consumer cloud services by...
Preparing for the Journey Ahead: Role of AI in improving Customer Experience as Malaysia’s Travel Industry Rebounds
The travel and hospitality industry were among the hardest hit industries during the pandemic. For Malaysia, a country that boasts a thriving travel and tourism economy, this led to adverse circumstances. In the first nine months of 2020, tourism receipts plunged 80.9% to RM12.6 billion from RM66.1 billion.That said, the opening of the country’s borders on 1st April 2022 signals hope for the tourism industry. While the tourism and...
The Hidden Capabilities Of VPN Services – Five Unexpected Scenarios
A VPN is a versatile tool that many see as an assistant to protect personal data while carrying out everyday tasks online. However, in addition to well-known standard task such as surfing the internet, there are several other uses for a VPN. VPNs hide the location of users and change their IP address to the country where the server is placed. Sites are then under the impression that the user is physically located in the selected...
Gaining Telehealth Patients’ Trust: Cybersecurity Tips Every Doctor Should Know
Medicine and privacy are concepts that have always gone hand in hand. Indeed, a commitment to medical confidentiality is even mentioned in the Hippocratic Oath, historically taken as an ethical code by physicians. But disclosure of health-related information may significantly affect a person’s private and personal life, so this kind of data is naturally something that one would prefer to control and, in some cases, keep secret. Today...
Low Code / No Code: The Advent of Digital Transformation and Customer Experience
Low code / no code is setting a new benchmark in software development and the advancement of digital transformation. Although a relatively new concept in Malaysia, low code / no code solutions are quickly gaining traction among local businesses because of how it flawlessly bridges the gap between business and technology. The advent of low code / no code has made it possible for non-IT personnel to master it without prior experience in...
Designing The Workplace of The Future
COVID-19 has forced a large segment of the workforce to work-from-home (WFH) over the last two years. Ever since the internet and technology allowed us to communicate remotely, people have been working outside of the office albeit not as popular and widely accepted. However, the current rise of WFH arrangements has shown us that it has been very possible to work remotely and still get the job done. All it took was a catalyst to prove...
Metaverse – Everyone Wants to be There
The term Metaverse is pretty hot right now. More and more brands are striving to conquer the Metaverse using various integration formats. For example, Gucci is creating its own world in the Sandbox metaverse. The luxury brand has announced that it will buy the virtual land in The Sandbox to start building its world on the platform. At the same time, the first NFT restaurant, the Flyfish Club, opened in New York. You need to buy an NFT...
Top Tips for Staying Safe Online this Chinese New Year
The Year of the Tiger is expected to be filled with opportunities for those willing to take risks, as this courageous zodiac is known for its power, daring, and ability to do everything at an epic scale. In the cybersecurity sphere, this means that individuals that will thrive in 2022 are those who are always on guard and mindful of falling prey to cybercriminal schemes and subsequent complacency. To celebrate the occasion, it is no...
Changes In Consumer Behaviour For The FMCG Industry And What 2022 Holds In Store
According to experts, nearly 40% of all products globally will be sold online by 2026. Recovering from the shock of the pandemic, business leaders are now looking at long-term strategic moves, particularly since the “next normal” looks drastically different than from what we’re used to. Being one the largest markets worldwide, the Fast-Moving-Consumer-Goods (FMCG) industry is also presented with an enormous responsibility— and...
Augmenting The Future Of Customer Interactions With AI & Automation In Malaysia
Artificial Intelligence (AI) and automation are becoming more widespread. They are also proving to be a major business driver as machines complement human labor. A research by PwC found that AI technology can increase the Gross Domestic Product (GDP) by up to 26% in 2030 for local economies. In Malaysia, AI is a critical enabler as the government aims to boost productivity across all sectors by 30% in 2030 under the National Fourth...
Get Creative in Office This Chinese New Year
With Chinese New Year just around the corner, many families are preparing for a huge day of celebration. Although Chinese New Year may not be celebrated like how it was in the past years due to the obvious hurdles, there’s still other creative ways in which we can celebrate the occasion. Traditionally, in the days leading up to Chinese New Year, many families organise an open house and invite friends, neighbours, fellow workers, and...
How Serious is the ‘COVID’ Learning Gap and What Can We Do About It?
The pandemic has magnified many inequities within the society, including in education. In 2017, the data from UNESCO Institute for Statistics reported 617 million children and adolescents worldwide are not achieving minimum proficiency levels in reading and mathematics. More recently, the World Bank (2019) has estimated that about half of the children in low and lower-middle income countries cannot read a simple paragraph at age 10....
