UMR Strategic Sdn Bhd has partnered with CLL Systems Sdn Bhd to develop a custom Resource Management System, significantly enhancing its operational efficiency and positioning the company as an industry leader through digital transformation. The collaboration has resulted in an 80% reduction in processing time and a 70% improvement in compliance accuracy.
22 August 2024 – UMR Strategic Sdn Bhd, a prominent recruitment agency known for supplying foreign workers to key industries such as hospitality, manufacturing, pharmaceutical, and retail, has initiated a significant digital transformation by partnering with CLL Systems Sdn Bhd. This collaboration aims to develop a custom-built Resource Management System designed to modernize UMR Strategic’s operations.
Recognizing the rapidly changing landscape of the recruitment industry, UMR Strategic has identified the necessity of moving away from outdated, error-prone methods for managing worker intake, placement, and management. Craig Chin, Director of CLL Systems, emphasized the importance of this shift: “To remain competitive in the industry, embracing digital solutions that improve efficiency and data accuracy is crucial. Automation has become a key component in delivering superior client services.”
Previously, UMR Strategic relied on manual, time-intensive processes that struggled to keep up with the complexities of regional regulations. CLL Systems has now provided a dynamic and secure Resource Management System that streamlines operations, allowing UMR staff to focus on higher-value tasks and customer satisfaction. Alvin Lee, Managing Director of UMR Strategic, noted the impact of this transformation: “Our digitalization efforts have not only innovated our service approach but have also positioned us as a leader in the industry. Since the system’s implementation, we’ve observed an 80% reduction in processing time for worker data filtration and a 70% increase in compliance accuracy.”
The introduction of this digital platform has significantly enhanced UMR Strategic’s operational efficiency. Key activities such as salary reviews, worker tracking, duty scheduling, and task management have become more streamlined and effective. With integrated analytics and automation, UMR’s staff can now meet customer and regulatory demands with unprecedented precision.
Looking to the future, UMR Strategic plans to further advance its operations by incorporating Robotic Process Automation (RPA) and upgrading its IT infrastructure. Ongoing discussions with CLL Systems are expected to lead to new innovations that will maintain UMR Strategic’s position at the forefront of the recruitment industry. CLL Systems’ expertise in creating customized, efficient solutions has been instrumental in UMR Strategic’s digital transformation, setting new industry standards for operational excellence.
