Terry KS SINGAPORE, 8 SEPTEMBER 2026 – Global digital business services leader TP, formerly known as Teleperformance, has secured Frost & Sullivan’s top regional honor as the 2026 Asia-Pacific Company of the Year in Customer Experience Management Services.
The industry analyst firm recognized TP for combining artificial intelligence orchestration, operational discipline, and measurable business impact across Asia-Pacific markets. Frost & Sullivan highlighted TP’s capability in bridging a major industry gap by moving AI out of experimental stages and directly into live operational environments.
TP applies AI across its entire service delivery lifecycle to accelerate team productivity and scale quality assurance. The company leverages AI-driven recruitment and onboarding, simulation-based training models for agents, and intelligent workforce management alongside automated coaching. In quality assurance, TP has transitioned from traditional small transaction sampling to analyzing every single interaction, sharpening compliance visibility and operational learning.
Dave Rizzo, President and CEO of APAC at TP, stated that enterprises require outcome-based operational models that seamlessly orchestrate AI tools alongside human teams to boost overall productivity. He noted that TP designs workflows where technology elevates human capabilities while directly tying productivity gains to client business targets. Frost & Sullivan highlighted a practical implementation involving a major hospitality brand in Singapore, where TP integrated technology across both legacy and modern systems. The project introduced an AI-enabled knowledge platform that delivers context-aware, trusted answers across multiple operational business units. This system redesign drastically reduced referral-to-booking turnaround times from nearly 24 hours down to mere minutes, while simultaneously raising overall booking conversions.
Beyond regional delivery, TP operations across Asia-Pacific serve as both a service hub and a growth engine. The company offers flexible offshore, nearshore, onshore, and hybrid delivery models to balance cost efficiency, local language demands, and regional regulatory mandates across close to 100 countries globally.
Krishna Baidya, Vice President of ICT Practice at Frost & Sullivan, noted that TP’s regional centers of excellence drive advanced solutions in machine learning, natural language processing, analytics, and automation. This positioning transforms Asia-Pacific operations from traditional labor centers into core capability engines for global digital transformation.