Shopee Malaysia launches On-Time Guarantee program, offering RM5 vouchers for late deliveries to ensure timely order fulfillment.
6 May 2024 – Shopee Malaysia has announced the launch of its new On-Time Guarantee program, aimed at providing customers with the assurance of prompt order fulfillment. The program offers a RM5 voucher for deliveries that exceed the estimated delivery date, reinforcing Shopee’s commitment to delivering a seamless shopping experience.
Ming Kit Tan, Head of Marketing and Business Intelligence at Shopee Malaysia, stated, “With the increase in demand for a seamless shopping experience, we are proud to introduce the On-Time Guarantee program, which aims to solidify buyer confidence by ensuring timely deliveries.” This initiative builds upon Shopee’s long-standing commitment to providing fast and reliable delivery options such as Next Day Delivery and Instant Delivery.
The On-Time Guarantee program features a user-friendly claim process, allowing buyers to effortlessly claim their RM5 voucher if a delivery surpasses the estimated delivery date. Positive feedback has already been received from users, with many expressing delight at receiving their orders within the estimated timeframe.
Shopee’s robust fulfillment network, consisting of trusted delivery partners, ensures the smooth operation of the program and offers diverse delivery options while maintaining consistent delivery timeframes. Sellers have also praised the initiative for encouraging prompt shipment preparation, thus building trust among customers.
