Respond.io, a leading customer conversation management software, has been awarded Malaysia’s Leading AI Driven Omnichannel Marketing at the MDX 2023 Awards Night. The accolade recognizes Respond.io’s pivotal role in advancing Malaysia’s digital economy through AI technologies and pushing the boundaries of customer engagement. The MDX 2023 expo, organized by MDEC, serves as a platform to showcase innovative companies, culminating in a grand finale celebrated with conferences, exhibitions, and the MDX Awards Night attended by key figures and government officials.
9 November 2023 – Respond.io, a trailblazing customer conversation management software, secured the prestigious Malaysia’s Leading AI Driven Omnichannel Marketing award at the Malaysian Digital Expo (MDX) 2023 Awards Night. The accolade recognizes respond.io’s leadership in leveraging artificial intelligence to deliver state-of-the-art solutions that elevate customer experiences and yield substantial results in omnichannel marketing.
Presented by the Malaysian Digital Economy Corporation (MDEC), this accolade was one of the 37 tech-related awards conferred during the MDX Awards Night. The awards acknowledge industry leaders for their exceptional growth, innovation, and contributions to Malaysia’s burgeoning digital economy.
Gerardo Salandra, CEO of respond.io, expressed his delight at receiving the award, stating, “Respond.io has made significant strides in advancing the Malaysian digital economy, particularly in AI technologies, and pushing the boundaries of customer engagement. This award is a pivotal milestone in our journey toward a future where every digital interaction transforms into a meaningful conversation. It serves as a catalyst for the company’s continued pioneering of AI in this category, propelling us into future endeavors.”
MDX 2023, orchestrated by MDEC, spanned a six-week series of technology events from September 25 to November 8, 2023. Acting as a platform to showcase the best and most innovative companies in Malaysia to the global audience, the expo highlighted the sophistication of the country’s tech ecosystem, serving as a gateway for companies seeking to establish a foothold or expand into Southeast Asia and beyond.
The grand finale of MDX 2023, held from November 6 to 8, featured conferences, exhibitions, and business matching sessions. The culmination of this immersive experience was marked by the MDX Awards Night and gala dinner, a momentous occasion celebrating and advancing Malaysia’s digital aspirations.
Attended by key figures from Malaysia’s tech industry and esteemed government officials, including the Minister of Communications and Digital, Fahmi Fadzil, and the CEO of MDEC, Mahadhir Aziz, the ceremony underscored the significant role respond.io plays in shaping the future of digital engagement and innovation in the region.