Terry KS SINGAPORE, 9 JULY 2026 – Hexnode UEM, the enterprise software division of Mitsogo Inc., has announced a new integration with ServiceNow, the AI control tower for business reinvention. The integration connects Hexnode UEM with ServiceNow Incident Management, empowering enterprises to accelerate incident resolution and enhance overall IT agent productivity.
The ServiceNow AI Platform delivers tools that optimize enterprise operations and enhance service delivery through intelligent workflows. Building on this foundation, the new integration establishes a two-way connection that centralizes critical endpoint management functions directly within the IT service workflow.
The collaboration brings several key benefits to enterprise IT teams. It offers centralized device data by automatically syncing device and user details from Hexnode UEM directly into ServiceNow’s Configuration Management Database, giving IT teams the visibility needed to resolve issues faster. It also enables faster, smarter ticketing, allowing IT technicians to raise and associate incident tickets with specific devices directly within ServiceNow Incident Management.
In addition, the integration supports actionable workflows, letting admins execute immediate endpoint remediation actions such as device locks and app installations straight from the ServiceNow AI Platform, so security teams can respond to threats without delay. It further provides comprehensive incident visibility, giving IT staff a complete, real-time view of all current and past ServiceNow incidents linked to a device, accessible within the Hexnode UEM portal.
Sahad M, Chief Technology Officer at Hexnode, said enterprises depend on IT to keep every device and service running seamlessly, and efficient incident resolution is central to that goal. He described the ServiceNow integration as a force multiplier for handling device incidents, helping IT agents deliver faster and more effective support, and called it a key part of the company’s strategy to bring ITOps and SecOps together into a single workflow.
Hexnode’s UEM platform gives organizations a centralized console for managing and securing endpoints across all major operating systems. The platform streamlines IT operations through core features such as patch management, application management, remote monitoring, and AI-driven automation.
Beyond standard administration, Hexnode supports diverse enterprise environments with specialized tools including kiosk management, BYOD management, and rugged device management, helping ensure that productivity and security policies remain adaptable to modern business needs. The new Hexnode integration is now available on the ServiceNow Store and is exclusive to customers on Hexnode’s Ultra plan.