Groupon Singapore: Building customer satisfaction to stay competitive

The leading daily deals site in Singapore, Groupon Singapore said the group buying sector is fading but it is unfazed due to it remains focused on building its customer trust and satisfaction. To stay competitive, Groupon Singapore allows its customers to redeem their purchased Groupon goods instantly from its physical retail concept store – Groupon Shop which launched few months ago.

This new concept store is located in Suntec City Tower 3, Singapore serves with computers and laptops for customers to browse, buy and print deals on the spot too. This shop also has a separate counter for its customers to repair, exchange or refund a defective product.

The increase of mobile penetration rate and adoption rate of smart phone in Singapore has made 30 percent of Groupon Singapore’s revenue comes from mobile devices and it believes other daily deals sites across Asia will be benefited from the growth of mobile too.

by Terry Brown

Author: Terry KS

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