MALAYSIA: Dato’ Sri Zukri Samat, the managing director of Bank Islam was awarded as Trailblazer of the Year 2013 in Banking and Payments Asia Trailblazer Awards 2013, which is organized by Banking & Payments Asia (BPA), the Asia’s leading journal for retail banking and payments.
According to Thomas Zink, editor of BPA said that Zukri Samat is an outstanding personality leading his bank with vision, skill and values. Zink added that under Zukri Samat helm, Bank Islam returned from the brink of financial collapse to become one of Malaysia’s leading Islamic banks, driving the country’s development to Asia’s Islamic banking hub.
Other Banking and Payments Asia Trailblazer Awards 2013 Winners were:
A. Service Excellence Awards:
- Service Excellence in Customer Experience: DBS Bank (Singapore)
- Service Excellence in Mass Affluent Banking: Kotak Mahindra Bank (India)
- Service Excellence in Merchant Acquiring: Citibank (Singapore)
- Special Commendation: Global Payments
- Service Excellence in SME Banking: Alliance Bank (Malaysia)
- Service Excellence in Service Innovation: Maybank (Malaysia)
B. Product Excellence Awards:
- Product Excellence in Prepaid Payment: Western Union
- Special Commendation: Rizal Commercial Banking Corporation (Philippines)
- Product Excellence in Credit Cards: OCBC Bank (Singapore)
- Special Commendation: Taishin Bank (Taiwan)
- Product Excellence in Debit Cards: Standard Chartered Bank (Singapore)
- Product Excellence in NFC and Contactless Payment: DBS Bank (Singapore)
- Product Excellence in E-Commerce: Citibank (Singapore)
- Product Excellence in P2P Payment: Kotak Mahindra Bank (India)
- Product Excellence in Payment Innovation: Bank of Ayudhya (Thailand)
C. Strategy Excellence Awards:
- Strategy Excellence in Business Model Innovation: Taishin Bank (Taiwan)
- Strategy Excellence in Third Party Partnerships: OCBC Bank (Singapore)
- Special Commendation: Standard Chartered Bank (China) and Alipay (China)
- Strategy Excellence in Customer Engagement Culture: Citibank (Singapore)
- Strategy Excellence in Financial Inclusion: UnionBank of the Philippines (Philippines)
D. Channel Excellence Awards:
- Channel Excellence in Branches: KASIKORNBANK (Thailand)
- Special Commendation: DBS Bank (Singapore)
- Channel Excellence in Internet Banking – Overall: Maybank (Malaysia)
- Channel Excellence in Internet Banking – Account Management: Maybank (Malaysia)
- Channel Excellence in Internet Banking – Online Sales: Standard Chartered Savings Bank (Korea)
- Channel Excellence in Mobile Banking – Overall: DBS Bank (Singapore)
- Channel Excellence in Mobile Banking – Payments: ANZ (Australia)
- Channel Excellence in Mobile Banking – Value Added Services: DBS Bank (Singapore)
- Channel Excellence in Mobile Banking – Financial Inclusion: Beam (India)
- Special Commendation: Bank Islam (Malaysia)
- Channel Excellence in Social Media: Bank of the Philippine Islands (Philippines)
- Channel Excellence in Multi Channel Integration: CIMB Bank (Malaysia)
E. Process Excellence Awards:
- Process Excellence in Customer Centricity: Bank Danamon (Indonesia)
- Special Commendation: Standard Chartered Bank (Malaysia)
- Process Excellence in Loan Origination: Commonwealth Bank (Indonesia)
- Special Commendation: Standard Chartered Savings Bank (Korea)
- Process Excellence in Collection and Debt Management: CIMB Bank (Malaysia)
- Special Commendation: Citibank (Singapore)
- Process Excellence in Risk Management: Maybank (Malaysia)
F. Service Provider Excellence Awards:
- Service Provider Excellence in Core Banking: CIMB Bank (Thailand) and Silverlake Axis
- Service Provider Excellence in Application of Analytics: OCBC Bank (Singapore), Beyond Analysis and Robinsons
- Service Provider Excellence in Virtualisation: Alliance Bank (Malaysia) and IBM
G. Trailblazers of the Year 2013
- Trailblazer of the Year 2013 (Institution): DBS Bank (Singapore)
- Trailblazer of the Year 2013 (Individual): Dato’ Sri Zukri Samat, managing director at Bank Islam (Malaysia)
