Terry KS Allo Bank has been recognised with the Omnichannel Impact Award for leveraging 8×8’s platform to enhance secure, mobile-first banking. The initiative has improved authentication reliability, customer engagement, and fraud protection across millions of users.
INDONESIA, 22 APRIL 2026 – Allo Bank, one of Indonesia’s fastest-growing digital banks, has been awarded the Omnichannel Impact Award at the 8×8 Indonesia Appreciation Event 2025, recognising its success in delivering secure and scalable mobile-first banking experiences.
Serving more than 14 million customers, the Jakarta-based bank has partnered with 8×8 since 2022 to strengthen customer communications and authentication processes. By integrating 8×8’s communications platform, including its omnichannel messaging capabilities, Allo Bank has enabled seamless real-time engagement across SMS and WhatsApp.
A key component of the implementation is the delivery of one-time passwords across both channels, enhancing login security while reducing risks associated with phishing and SIM-swap fraud. The platform also supports automated messaging functions such as payment reminders and customer notifications, improving operational efficiency and user experience.
In 2025 alone, Allo Bank delivered more than 17 million SMS messages through the 8×8 Platform for CX, reaching customers in over 20 countries, including Singapore, Malaysia, Japan, and Australia. The deployment has resulted in measurable improvements in authentication reliability, faster issue resolution, and higher customer satisfaction levels.
The recognition highlights a broader trend within Southeast Asia’s digital finance landscape, where robust communications infrastructure is becoming essential in building trust and delivering seamless customer experiences.
Allo Bank emphasised that security and customer experience remain critical priorities, noting that the adoption of CPaaS solutions has enabled the bank to enhance user protection while accelerating customer support responsiveness.