Innovax Systems Launches GPT Summarize Powered by OpenAI ChatGPT for Contact Center Solutions
Innovax Systems, a leading provider of contact centre solutions, has launched its newest feature, GPT Summarize, powered by OpenAI ChatGPT. The new feature enables users to quickly and accurately summarize lengthy transcribed voice and chat conversations into a 100-word summary, saving time and increasing efficiency for contact centre agents and managers who need to review and analyse large volumes of customer interactions. GPT...
GHL Enables MyDebit Secure CNP to Offer Safer Online Payments to Over 1,500 Merchants in Malaysia
GHL Systems Berhad (GHL) has announced its support for MyDebit Secure CNP (Card-Not-Present) from Payments Network Malaysia Sdn Bhd (PayNet), which is expected to benefit over 1,500 of GHL’s online merchants. GHL is the latest participant in PayNet’s ecosystem to offer this more secure and safer online card-not-present payment solution in Malaysia. Some of GHL’s major online merchants, including Best Buy World...
BNM and MAS Launch Cross-Border QR Code Payment
Bank Negara Malaysia (BNM) and the Monetary Authority of Singapore (MAS) have launched a cross-border QR code payment linkage between Malaysia and Singapore. Customers of participating financial institutions can now make retail payments by scanning DuitNow QR and NETS QR codes, which will support in-person payments through physical QR codes displayed by merchants and online cross-border e-commerce transactions. This payment linkage is...
5 WhatsApp Strategies to Drive Sales During Ramadan for Small and Medium-Sized Businesses in Malaysia
As Ramadan approaches, business owners are looking for effective ways to maintain their operations and stay connected with customers. In Malaysia, small and medium-sized businesses (SMEs) make up an impressive 97.4% of all businesses. With its secure, reliable, and private messaging capabilities, WhatsApp has become a popular choice for businesses to communicate with customers during this busy season. Here are five strategies that can...