Shopee dominates as the preferred platform for 90% of Malaysian online sellers, according to a recent survey, showcasing the significant trust sellers place in its commitment to online safety. The survey highlights tangible benefits, including the protection of brand reputation and savings on potential liabilities, reinforcing Shopee’s status as a secure haven for e-commerce businesses.
9 November 2023 – In a recent survey conducted among 500 Malaysian local and independent online sellers, Shopee has secured its position as the platform of choice for a staggering 90% of respondents when it comes to operating a secure online business. The findings underscore the significant trust placed by Malaysian sellers in Shopee’s commitment to ensuring a safe and protected marketplace for their enterprises.
Shopee’s success in fostering a secure environment is attributed to its array of innovative features and protective measures. Kenneth Soh, Head of Marketing at Shopee, emphasizes the platform’s dedication to providing a safe space for businesses, citing features like Shopee Guarantee, secure payment options, and verification programs such as Preferred+ and Shopee Mall.
The #ShopSafeWithShopee survey delves into the tangible impact on sellers’ profitability, revealing that nine out of ten Malaysian sellers on Shopee successfully shielded their businesses from online scams or fraud in the past year. This commitment to safety has yielded concrete benefits, including the protection of brand reputation, savings on potential liabilities, and the sustained continuity of operations by fostering customer loyalty.
Sellers actively prioritize features to ensure customer safety, with 47% establishing strong operational safety standards in compliance with Shopee’s policies, 35% obtaining verification as Shopee Mall or Preferred sellers, and 17% emphasizing secure payment options and return/refund policies.
As the e-commerce landscape evolves, Shopee’s proactive measures align with Malaysian customers’ expectations for secure online experiences, as indicated in a concurrent survey of 1,000 shoppers. Shopee Mall, with its 11.11 Big Sale, emerges as a beacon of trust with over 5,000 renowned brands, a 15-day return policy, and an impressive 8X Money Back Guarantee, providing users with worry-free shopping and exclusive access to daily deals and discounts from trusted brands.