Most of the consumers are willing to adopt virtual banking services

In a recent survey conducted by Cisco on 1,514 people from ten countries worldwide, the internet business solutions group found majority of customers (71%) are willing to use digital channels for banking services, reports Banking & Payments Asia.

The study also found that 60 per cent of the respondents are happy to open an account online, 57 per cent are comfortable with getting a loan over virtual communications, 46 per cent are willing to video chat with an advisor, half of the respondents are willing to receive real-time notifications and are comfortable being sent recommendations or advice based on location data from their mobile phone.

In addition, the study shows 61 per cent of respondents said they would provide a fingerprint in exchange for protection against identity theft while 60 per cent did not wish banks to share their data with third parties.

Author: VSDaily Editor

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