Innovax Systems, a renowned provider of cloud contact center solutions, has announced the launch of its latest product, OpsCentral GPT Knowledge Base. Unlike other knowledge base products available in the market, OpsCentral GPT Knowledge Base leverages the power of natural language processing and machine learning to create an interactive, dynamic knowledge base that allows users to easily access the information they need.
With OpsCentral GPT Knowledge Base, enterprises can now upload their own documents, articles, FAQs, and other resources and perform semantic searches simply by chatting with the knowledge base, similar to the capabilities of OpenAI ChatGPT. The product employs advanced algorithms to analyze user queries and provide relevant responses, making it easier than ever to locate the information they require, including references to the original documents.
OpsCentral GPT Knowledge Base is completely customizable and can be tailored to meet the specific requirements of each business or organization. Additionally, the tool can be integrated with existing systems to provide a seamless user experience.
Alex Koh, CTO of Innovax Systems, said, “We are confident that the OpsCentral GPT Knowledge Base will be a game-changer for our customers. This feature has been in development for some time, and we are thrilled to finally bring it to market. We believe that it will enable businesses and organizations to work more efficiently and effectively, ultimately driving growth and success.”
In conclusion, the launch of OpsCentral GPT Knowledge Base marks a significant step in the evolution of cloud contact center solutions, demonstrating Innovax Systems’ commitment to leveraging cutting-edge technology to meet the evolving needs of its customers.
4 May 2023