Terry KS MPF and Ulster University have launched iMPAKT, a digital platform that transforms patient experience data into actionable insights for value-based healthcare. Already in use internationally, the solution aims to scale globally as a standard for measuring and improving person-centred care.
AUSTRALIA, 6 JANUARY 2026 – Healthcare systems worldwide are increasingly shifting toward value-based care models that emphasise patient experience, outcomes, and quality of life rather than efficiency alone. The growing adoption of Patient Reported Experience Measures (PREMs) and Patient Reported Outcome Measures (PROMs) reflects this transition, highlighting the need for digital systems capable of translating patient feedback into meaningful improvements.
In response, Miroma Project Factory (MPF) has partnered with Ulster University to launch iMPAKT, a mobile and dashboard platform designed to embed person-centred care into everyday clinical practice. The platform supports nurses, midwives, and patients by operationalising a measurement framework developed over more than a decade, distilling person-centred care into eight core Key Performance Indicators.
iMPAKT enables frontline teams to capture and analyse real-world feedback through a combination of surveys, patient storytelling, clinical records, and time-spent observations. This data-driven approach offers healthcare professionals clear insights into key aspects of patient experience, including respect, involvement, connection, and trust, allowing teams to act on what matters most to patients.
Following an initial feasibility study and years of research-led refinement, MPF transformed the original prototype into a commercial-grade solution. Using its Honeycomb middleware, MPF delivered Flutter-based iOS and Android applications alongside a web-based analytics dashboard that allows healthcare leaders to monitor performance, track improvements, and benchmark across departments and care settings.
The platform is already deployed across seven international healthcare sites, including the Prince of Wales Hospital in Sydney, with use cases ranging from maternity wards to community nursing teams. Designed around six-week improvement cycles, iMPAKT supports continuous reflection, learning, and service enhancement while minimising administrative burden on clinical staff.
According to MPF CEO Kat Robinson, the platform demonstrates how digital health tools can reinforce dignity and culture change in healthcare settings by empowering frontline professionals. With renewed support from Ulster University, the initiative has secured further funding through the Public Health Agency’s HSC R&D Division under the Enabling Research Award, aiming to scale iMPAKT globally as a standard for patient experience evaluation and clinical impact measurement.
By integrating reflection, accountability, and storytelling at the point of care, iMPAKT represents a practical step toward restoring the human dimension of healthcare delivery through technology.