Manage Complaints via Social Media Helps to Increase Brand Loyalty

Aug 14, 2013 (Wed): The engagement with social media among Internet users seems very strong nowadays. According to an infographic of “Social Currency” published in July, 91 per cent of 2.27 billion Internet users worldwide use social media regularly and thus more online shoppers will be expected to interact with the merchants via social media. The question is will your company to manage relationship with customers through social media or provide social customer service? Let’s take a look at the below infographic published by Ambassador about the facts in social customer service. Ambassador is a referral tracking and management software for companies.