Malaysia, 24 May 2017: Malaysian start up Collectco Services Sdn Bhd today officially launched ‘CollectCo’ – a network of over 800 physical collection points that offer parcel delivery and collection services for e-commerce merchants and customers in Malaysia.
Dylan Wong, Founder and CEO of Collectco says, “E-commerce has become a common method of shopping for Malaysians. In a recent study (Source: PWC), 48 percent of Malaysians reported that they shop online at least once a month. By 2020, E-commerce growth in Malaysia is expected to increase by as much as 20.8 percent.”
However Wong adds that biggest issues remains, for a) Online shoppers: The inconvenience and lack of delivery options to receive or return their parcels b) Merchants: The trouble of ensuring parcels reach their customers reliably and on time.
Currently parcel delivery has an average daily fail rate of 20 percent – that means for every 10 parcels delivered, 2 don’t reach the customer.
“When a delivery fails, customers have to visit the courier outlet to collect their parcels and that’s usually when the hassle escalates; these logistic companies are not everywhere, open only during working hours, long queues etc” explains Wong.
He adds, “In fact, 70 percent of customers surveyed in South East Asia, prefer the option of self-collecting their purchases at timings and locations convenient to them, and some are even willing to pay for the self-collect option. Customers value convenience ((source: PWC).”
Understanding how this underlying dilemma faced by customers and merchants would be hampering the e-Commerce trend, Collectco set out to operate a wide and established network of collection and delivery points that promises both customers and merchants a hassle-free online shopping experience and reliable last-mile delivery.
Moving Fast
Seven months since its soft launch, today Collectco is working with 15,000 merchants from major marketplaces including Lazada, Zalora, Lelong.my, Hermo, Gundam, Sally Fashion and more and is adding more merchants everyday. Merchants comprise of E-commerce platforms, small SMEs, mom and pop stores and many more.
Customers shopping at these online sites can choose to collect or return their purchases from hundreds of collection points across the country such as Mydin, Senheng, Caring Pharmacy, Fotokem, CNI, Happy Mart, Thunder Match and more.
“Our collaboration with CollectCo enabled Lazada’s customers to conveniently return their parcels through CollectCo’s wide network of collection points nationwide. We look forward to an exciting partnership with CollectCo in the upcoming months”, said Hans-Peter Ressel, CEO, Lazada Malaysia.
The process is designed to be simple and convenient for the customer: Once the collection point is chosen, the customer will be given a code and will be informed via sms or email once the parcel arrives at the point. They can then collect it at any time. Customers can also return their purchases at these collection points back to seller.
Wong says, “The beauty of Collectco is that everything is automated and the choice of delivery is entirely up to the customer. With collection points available everywhere, open early till late, 7 days a week, customers have the choice to collect parcels at their convenience.”
Cradle Fund award of CIP500 funding
Wong also shares that Collectco was recently awarded the CIP 500 funding from Cradle in April 2017 after a rigorous selection process.
CIP 500 was established to provide commercialisation support to selected recipients with business ideas that can bring commercial success for the economic growth of Malaysia.
“We thank Cradle for believing in our vision of empowering the last mile logistics for the e-commerce industry in Malaysia. This is in line with the government’s E-Commerce National Roadmap to strengthen the industry especially the last mile infrastructure to meet the fast growing demands of the E-commerce sector.
We hope to further expand our network of collection points as well as e-commerce merchants in Malaysia and across the region in the next 5 years,” adds Wong
“E-commerce is rapidly becoming the preferred shopping option globally and businesses across the country should seriously start moving online or risk losing out on their customers.
Collectco is ready to partner with any business and merchant that looks to immediately having at its disposal a vast network of collection and delivery points nationwide” ends Wong.
