OpsCentral Launches New Singpass Authentication for Cloud Contact Centre Solution

Innovax Systems, a leading provider of cloud contact centre solutions, has announced the successful launch of its new Singpass Authentication. This new feature will allow OpsCentral to access Singpass clients and authenticate them within OpsCentral IVR (Interactive Voice Response) systems.

The Singpass Authentication enables OpsCentral to offer a seamless and secure experience for customers who use Singpass for identity verification. With the API, Singpass clients can be verified and authorised within the OpsCentral IVR system, without the need for additional authentication or manual intervention.

“We are excited to announce the launch of our new Singpass Authentication” said Patrick Tan, President of Innovax Systems. “This new feature will help our clients to provide a more efficient and secure customer experience, by simplifying the authentication process for customers who use Singpass.”

The Singpass Authentication is easily integrated into existing IVR systems. It offers a high level of security and reliability, and is fully compliant with Singpass and other relevant regulatory requirements.

“We are committed to providing our clients with the most advanced and secure contact centre solutions,” said Alex Koh, Chief Technology Officer of Innovax Systems.  “The Singpass Authentication is just one example of how we are delivering on that promise.”

1 March 2023

Author: Terry KS

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