Rules For Safe Online Shopping
Online shopping is a part of all our lives, and many can no longer imagine their daily routine without it. A couple of clicks, and a delivery guy is already bringing pizza or dog food straight to your door, while movie tickets arrive straight into your inbox. This calls for more, not less vigilance: it’s not only online stores and services that are after your money, but scammers forever scheming how to pick your pocket. Today...
How Response Planning can help Protect Your Organisation from Cyberattacks
This year, Malaysia witnessed some of its biggest cyberattacks. This included a ransomware attack on a well-known local budget airline that saw the personal data of some five million people stolen, the theft of personal data of 22.5 million people from a national registry and a payment gateway data breach. According to Cybersecurity Malaysia, there is an estimated 6,002 cybersecurity incidents reported as of September this year. The...
Monkey Business: Top 5 SMB Threats to Watch Out for in 2023
There’s a saying that those who own the information own the world. However, speaking about information security, the whole “world” is not enough – so the cybercriminals’ needs are confined to other people’s data, money, after all, business. Don’t think that attackers are in a constant chase for big fortunes or tabloid scandals: as the statistics show, more than 60% of all small and medium businesses have experienced cyberattacks...
6 Things To Look For In A Messaging App If You’re Concerned About Privacy And Security
Messaging apps have become an indispensable means of communication, socialisation, and collaboration. They have revolutionised the way we interact with our friends and family, allowing users to not only send messages, but also conveniently share photos, videos, and voice notes. This means that we share some of our most personal moments and information via messaging. The local government has also advised Malaysians to be wary of online...
Innovative Tech to Unburden Contact Center Employees in Malaysia
Covid-19 has driven the acceleration of digital transformation, with companies moving business processes towards a smarter and data-driven future. Artificial Intelligence (AI) and Machine Learning (ML) play a big part, allowing organisations to streamline and automate essential functions and improve efficiency. Malaysia’s digital economy is expected to contribute 22.6% of its GDP by 2025; it has prioritized expanding the adoption of...
How to React When You Found Out Your Data is Compromised
As we increase our reliance on online shopping, e-commerce companies and online payment service providers will continue to be a prime target for hackers as they often contain a wealth of customer’s data. The key takeaway from this recent incident is that cybercriminals do not look at auspicious timings before acting – the moment they detect any vulnerabilities in your system, they will take immediate action to exploit it. With a...
How to Choose A Right Payment Gateway
What is a payment gateway? A Payment Gateway is the middle party between your online store and the acquiring bank or acquirer that receives payments from your customers. In other words, once a customer enters their payment details on your website, the payment gateway is responsible for sending payment data securely (using encryption) to the Acquirer to seek payment authorization. Once the payment is authorized, online store will be...
Malaysian Executives Assume Their Company Will Never Be Attacked
In the last two years, the COVID-19 pandemic has served as a major catalyst for businesses to transform digitally, greatly accelerating Malaysia’s digital economy. However, this has also resulted in an increase of targeted cyberattacks and cybercrimes on organisations. Malaysia’s Ministry of Home Affairs revealed in 2021 that more than 20,000 cybercrime cases were reported, totalling losses of RM560 million to the victims. Despite the...
Why Timely Response Is Essential And How To Achieve It
Advanced persistent threats continue to test organizations’ strength by exploiting new vulnerabilities, organizing massive supply chain incidents and targeting specific industries. According to one study, 84% of enterprises globally acknowledge that cyberattacks have become more sophisticated. They worry about vulnerabilities, attack surfaces, threat tactics, malware, mobile device security and the use of consumer cloud services by...
Preparing for the Journey Ahead: Role of AI in improving Customer Experience as Malaysia’s Travel Industry Rebounds
The travel and hospitality industry were among the hardest hit industries during the pandemic. For Malaysia, a country that boasts a thriving travel and tourism economy, this led to adverse circumstances. In the first nine months of 2020, tourism receipts plunged 80.9% to RM12.6 billion from RM66.1 billion.That said, the opening of the country’s borders on 1st April 2022 signals hope for the tourism industry. While the tourism and...
