From a department that started in 1978, FarEastFlora.com has come a long way. They have been incorporated since 2000 and are now a full-fledged flowers and gifts provider. Their smile-makers with more ingenious ideas than ever before, over 1000 choices in floral arrangements are made available with more ease and efficiency. They are, after all, one of the pioneers in the Internet mail order business.
Consistently striving to guarantee smiles not only for the recipient of the gifts but also the giver themselves, They continuously revamp their fully e-commerce website, making online shopping more user-friendly and comprehensive. Customer Relationship Management (CRM) was also integrated into the website to provide an end-to-end e-fulfillment solution, making it easier to receive feedback and thereby increasing efficiency and customer satisfaction.
Parallel to this development, an integrated call center with interactive voice response system was introduced to reduce customers’ frustration of holding onto the phone by offering a call-back service and sending an email or SMS confirmation upon successful deliveries.
The real reward to all their efforts is the satisfaction of our customers, and in 2002, they won the 3rd Annual Intelligent20 Award. In 2006, their efforts were again validated by clinching ZDNet Asia’s SMB of the Year for using IT to derive strategic business benefits in improved customer service standards, product and service innovations. This has inspired them to provide beautiful gifts with even better service.
FarEastFlora.com is the originator of Flower Memo®, a patent-pending innovation that displays color images on flowers, and Box of Blooms®, which won the Singapore Packaging Star Award 2005 and the regional AsiaStar Award 2005. In 2006, they received the Singapore Service Class Award.
Growing from strength to strength, they are inspired to serve the Asia Pacific Region. In 2006, they made their first venture in Hong Kong and FarEastFlora.com.hk was launched in October the same year.
|Business Name:||FarEastFlora.com Sdn Bhd (872316-U)|
|Business Address:||No. 16, Jalan Liku Off Jalan Riong, 59200 Bangsar, Kuala Lumpur|
|Online Store URL:||www.fareastflora.com.my|
|Domain Name Admin. Address:||110A, Jalan Meranti, Taman Melodies, 80250 Johor Bahru, Johor|
|Merchant Contact No.:||+603-22847808|
|Years in e-business:||Since 28 September 2004|
|Payment methods:||Credit card, direct fund transfer/bank in (CIMB Bank, HSBC Bank), cash (at office), cheque (for corporate customers only).|
|Shipping methods:||Malaysia: Self delivery
|Shipping charges:||Malaysia: Free (for KL, PJ, Puchong), RM10-50 (for other places, please refer to http://fareastflora.com.my/terms/terms_delivery.aspx)
|Shipping period:||Malaysia: next working day (for non-peak period), the working day after the next working day (for peak-period and non-delivery days)
|Website developed by:||N/A|
|Return / Refund policy:||Cancellation is allowed provided it must be made at least 24 hours in advance. Otherwise, a 50% cancellation charge is applicable. No refund allowed for orders where delivery has been attempted.|
|Alexa Ranking (updated on 8/11/12):||1,222,996|
|Sites linked in:||198|
|Facebook Fans (updated on 8/11/12):||682|
|Has this site hosted malware (checked on 8/11/12):||No, this site has not hosted malicious software over the past 90 days.|
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