Navigating The Future of Work in A Contact Centre
Aug07

Navigating The Future of Work in A Contact Centre

 7 August 2020 – Offices have undergone notable revamps giving rise to better connected, more competitive and increasingly complex work environments in the last few years. Even before COVID-19, businesses adopted fresher ways of working from hot-desking to co-working spaces. In Malaysia, the co-working market has grown about tenfold since 2016 . More broadly, Asia Pacific memberships of co-working spaces have grown higher...

Read More
Global Visa Study Finds 67% of Small Businesses and 78% of Consumers Have Adopted New Behaviors to Adjust to COVID-19
Aug06

Global Visa Study Finds 67% of Small Businesses and 78% of Consumers Have Adopted New Behaviors to Adjust to COVID-19

 6 August 2020 – As small and micro businesses (SMBs) worldwide continue to endure the financial impact of COVID-19, one thing is clear: rethinking the checkout or point-of-sale (POS) experience is essential for survival on Main Street. Visa today released the Visa Back to Business study assessing this dramatic shift to digital commerce in response to the pandemic, driven largely by changing consumer expectations for a safe...

Read More
In 2020, Commerce Was Forced To Change—But Consumer Expectations Will Drive Further Transformation
Jul30

In 2020, Commerce Was Forced To Change—But Consumer Expectations Will Drive Further Transformation

 30 July 2020 – For most of us, the COVID-19 and its repercussions have been unprecedented—at least by this order of magnitude. A broad array of impact has been felt at the most individual level, all the way through to the levels of the international community and the global economy. Anecdotally, it certainly feels like there’s been a change in how we’ve been conducting commerce in response to the pandemic—but the figures...

Read More
American Express, Discover, Mastercard and Visa to Power Global Expansion of Simple, Consistent Digital Checkout Experience
Jul09

American Express, Discover, Mastercard and Visa to Power Global Expansion of Simple, Consistent Digital Checkout Experience

 9 July 2020 – E-commerce has reached new heights around the world, as more consumers are going online to make secure, touch-free purchases across various merchants and platforms. Now, it’s more important than ever that the online checkout experience is seamless and consistent across all types of digital channels and cards. Today, American Express, Discover, Mastercard and Visa announced they are each beginning technical...

Read More
Mastercard Expands Simple And Secure Digital Checkout Experience In Asia Pacific As Consumers Flock To Online Shopping
Jul09

Mastercard Expands Simple And Secure Digital Checkout Experience In Asia Pacific As Consumers Flock To Online Shopping

 9 July 2020 – As Asia Pacific shifts rapidly to digital commerce, Mastercard is bringing the next generation of seamless payments to the region with an online checkout solution that eliminates passwords, protects data with smart security and makes transactions a breeze with just a few clicks. Accelerated by COVID-19, digital by default is becoming the norm and shoppers now expect maximum convenience as they seek on-demand goods...

Read More
MasterCard Study Shows Asia Pacific Consumers Shift Rapidly to Digital Commerce
Jun26

MasterCard Study Shows Asia Pacific Consumers Shift Rapidly to Digital Commerce

 26 June 2020 – The way we shop is changing and how we pay is evolving. As COVID-19 alters our daily lives, consumers in Asia Pacific are rapidly going digital with purchases of everything from groceries to movies in a shift that looks set to become a permanent habit after the pandemic passes, Mastercard research shows. E-commerce and contactless payments continue to grow in popularity as people make the move to digital by...

Read More